Frequently asked questions
Quick answers about ordering, payment, delivery and returns.
Ordering & payment
Open any product and choose Add to basket, or tap Buy now to go straight to checkout. Checkout is a single page: enter your email, delivery address and payment details, then place your order.
No. You can check out as a guest with just your email address. Your order confirmation is sent there.
All prices are shown and charged in pounds sterling (GBP).
Yes. Payment details are entered on an encrypted checkout and are handled by our payment provider, never stored by us.
Delivery & returns
The delivery cost for your address is shown at checkout before you pay. For anything else about delivery, contact us.
Please contact us with your order details and we will help with your return.
Use our contact form and choose “Order inquiry”. Including your order number helps us reply faster.